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FAQs

What will physical therapy do for me?

Physical therapists are movement specialists. Not only do we try to use multiple treatment options to treat your pain, or symptoms, but we attempt to correct your movement strategies to treat the source of the problem. Sometimes it's posture, body mechanics, or a strength or flexibility issue that is causing your body to experience pain.

What if I don’t have an injury?

As physical therapists, we are movement experts. We are trained to spot dysfunctions and knowledgeable in how to correct them. We can help you improve your running mechanics, posture, lifting strategies. Often these wellness visits will include some manual therapy as well as exercise and advice on what to do at home.

Will my insurance cover my physical therapy visits?

We are contracted in network with some private insurance PPOs. We can bill out of network for many other PPO insurance plans. Your expected contribution will depend upon the insurance company and the plan. If you are looking for wellness visits, we do not bill these to insurance, and are considered out of pocket.

Do I need a referral for physical therapy?

In California you do not need a referral to come to physical therapy. However, some insurance companies still require a physicians referral to cover physical therapy services. Please contact your insurance company to find out if you can come to physical therapy without a referral.

What is Direct Access? 

To see a physical therapist directly, that is without a physicians referral. In California a patient can be seen 12 times or within 45 days, whichever comes first, without a referral. In order to continue treatment beyond this time frame, a referral must come from a M.D. or D.O. that includes a medical diagnosis.

How long will I work with my physical therapist at each session?

Our treatments are 45 minutes. You will spend your entire treatment session one-on-one with your physical therapist. We do not have assistants or aides that help with the treatment.

What should I bring to my first physical therapy visit?

You should bring your insurance card, ID, and physician referral (if you have one). Please bring any MRI reports or other relevant information. It is helpful to have a current list of medications and past surgeries or major illnesses.

What should I wear to my treatment sessions?

Physical therapy evaluations will require you to move. Please wear comfortable clothing that will allow access to the body part we are going to treat.

My doctor wrote a referral for a different office- can I come see you instead?

Of course! Physicians often recommend a facility they are familiar with. If you feel that we would be a better match for your needs, you can bring your physicians referral to us, and we will honor it.

Will you communicate with my doctor?

We send a copy of our initial evaluation straight to your referring doctor within 24 hours of your evaluation. We also do periodic re-evaluations to keep them posted on your condition.

What are your hours?

We are open Monday through Friday at 7:30am. We close Monday and Wednesday at 5:30pm (last appointment at 4:45). On Tuesdays, Thursdays, and Fridays we close at 4pm (last appointment at 3:15pm). We are not currently open on Saturdays or Sundays.

What is your cancellation policy?

We expect our patients to be as committed to their rehab as our staff is. For that reason, we require you to give us 24 hours notice if you need to cancel or reschedule an appointment. If you cancel within 24 hours of your appointment, we will consider this a late cancel. You will be charged a $65 fee for all late cancels or no shows, unless we are able to call patients from our wait list and fill your appointment slot.

I’m running late for my appointment, what should I do?

Call us right away, and let us know how late you think you’ll be. If you are less than 15 mins late, we can still treat you, but your session will be shortened. If you are more than 15 mins late, your physical therapist will be unable to provide you with good care, and this appointment is considered a “No-Show.” You will be charged the late cancellation fee.